Info

Terms of Service

Last updated: 12 November 2026

1. Scope

These Terms govern access to and use of www.esferiko.com (the “Website”), owned by ESFERIKO PROFESSIONAL COOKING, S.L. (“esferiko”, “we”), whose details appear in the Legal Notice. By using the Website you accept these Terms. If you do not agree, please do not use it.

2. Use of the website

You agree to use the Website lawfully and in good faith. In particular, you must not:

• use it for unlawful purposes or in a way that damages esferiko or third parties;
• attempt to access restricted areas, interfere with its operation or introduce malicious code;
• use bots, scrapers or automated means to extract content, or to overload the Website or the virtual assistant;
• submit false information or third-party data without authorisation through our forms.

We may suspend access to the Website, totally or partially, for maintenance, security or for breach of these Terms.

3. Recipes, techniques and food safety

Recipes, techniques (such as carbonation, frying, flambéing or cryogenisation) and guides are published for informational purposes for culinary professionals. Results depend on ingredients, quantities, equipment and the skill of the user. Anyone applying them is responsible for:

• following food hygiene and food-safety rules and informing diners of allergens;
• taking the necessary precautions with heat, open flame, liquid nitrogen, CO₂ and other hazardous materials, using appropriate protective equipment;
• following the instructions and safety warnings in the product manual.

4. User account, downloads and documentation

Some content (techniques marked with a padlock and downloadable documents) is reserved for registered users. Registration is free and is meant for professionals and adults. When you register you must provide true and up-to-date information, keep your password confidential and not share your account; you are responsible for activity carried out with it. Content in the members area is for your own professional use and may not be redistributed. We may suspend or delete accounts used fraudulently or in breach of these Terms. You can delete your account at any time from “My account”.

Brochures, manuals, quick guides and other documents may be downloaded for consultation and for use of Esferiko products. The manual supplied with each product, in its latest version, prevails over any summary on the Website.

5. Virtual assistant

The Website includes a virtual assistant based on artificial intelligence. When using it, please bear in mind that:

• its answers are generated automatically, may be inaccurate or incomplete and do not constitute binding commitments regarding prices, availability, delivery times, warranty or technical specifications;
• for safety-relevant matters, always check the official manual or contact us at info@esferiko.com;
• you must not enter sensitive personal data or use it for purposes unrelated to esferiko;
• we may limit or interrupt the service at any time.

How your messages are processed is explained in our Privacy Policy.

6. Products, quotes and orders

Information about Esferiko Pro and other products on the Website is for guidance and does not constitute a binding offer. Prices, specifications and availability may change without notice. Sales are formalised through a quote or order confirmation issued by esferiko, which will state the price, taxes, shipping costs, delivery time and payment method, together with any specific conditions of sale.

Our products are primarily aimed at professional customers (restaurants, hotels, catering, education, etc.). If you buy as a consumer through distance means, you benefit from the rights granted by the Spanish General Law for the Defence of Consumers and Users (TRLGDCU), including the right to withdraw from the contract within 14 calendar days from receipt of the product, as set out in the order information.

7. Warranty and technical support

Products are covered by the warranty described in the warranty document available for download on the Website. For consumers, the legal guarantee of conformity established by the TRLGDCU applies in all cases. For warranty claims or technical support, write to info@esferiko.com with the product serial number and a description of the issue.

8. Intellectual property

The esferiko® trademark and all Website content are protected as described in the Legal Notice. If you share our recipes or images on social media, please cite esferiko® as the source and link to the Website or tag @esferiko_official.

9. Limitation of liability

To the extent permitted by law, esferiko shall not be liable for indirect damage, loss of profit or damage resulting from the improper use of the Website, its content, the virtual assistant or the products in breach of the instructions provided. Nothing in these Terms limits liability that cannot be excluded by law, such as liability for wilful misconduct or gross negligence, or the rights of consumers.

10. Changes, applicable law and contact

We may update these Terms; the version published on the Website at the time of use applies. These Terms are governed by Spanish law and any dispute shall be submitted to the courts of Barcelona (Spain), except where the user is a consumer, in which case the courts of the consumer's place of residence shall have jurisdiction. Consumers in the EU may also use the online dispute resolution mechanisms provided by EU law.

Questions about these Terms: info@esferiko.com.